Welcome to September 2010 issue of Creanord EchoNEWS. EchoNEWS aims to keep you informed of developments at Creanord and in the fields of SLA assurance, automated Ethernet service delivery and OAM (Operations, Administration and Maintenance).
Creanord EchoVault Portal 2.0 is now available - introducing Interactive SLA Reports and flexible Customer Reporting Portal.
EchoVault Portal 2.0 - The Ultimate Ethernet SLA Reporting Portal
Creanord EchoVault Portal 2.0 introduces many advanced features for Interactive SLA reporting. The importance of customer reporting portals is becoming a necessity since end user expectations are becoming higher and the amount and value of data travelling through fixed and especially mobile networks is exploding. The EchoVault Portal 2.0 is well suited for reporting Mobile Backhaul SLA and other KPI from today's widely spread networks. It's swift to check network overview time to time or drill-down to circuit specific details when needed. Having whole network quality information gathered in one place with easy to use portal gives the freedom and flexibility to do this.
Open and versatile reporting portal for various customer communication needs
The fastest and most convenient way for customer to access information regarding network quality and Ethernet services is through a self service customer reporting portal. Customers don't have to wait for a dedicated support person to come back with their SLA metrics - only thing needed is access to internet and log into the EchoVault Portal with a browser. For service providers an open, versatile and secure customer portal is a welcomed tool for delivering high customer experience.
Feature rich EchoVault Portal 2.0 includes interactive reports, allowing portal users for example sort the results by any KPI, circuit or Service Availability, browse from realtime to monthly KPI graphs and so on. Moreover the portal includes for example the possibility to place a message board into each customer's executive dashboard for retrieving feedback and performing proactive problem solving if needed.
The competitive edge for the Service Provider with EchoVault Portal 2.0 comes through the fact that it's not restricted to just EchoVault based reporting. Service Provider can for example integrate web based maintenance notifications and marketing messages to the customer reporting portal using web links and RSS News Feed applications. A dedicated library for documents enables the Service Provider to share any kind of documents with the customers including user guides, SLA agreements & definitions, Network Diagrams like Visio or NetViz pictures and so on. Echovault Portal 2.0 utilizes the iFrame technology for integrating reports and views from virtually any legacy web based reporting tool.
The look and feel - Importance of Provider Brand Identity
For Service Providers the identity, marketing message & general look and feel is vital while facing fierce competition. Therefore also the customer portal needs to have the same look and feel as other Service Provider's customer facing service channels and general marketing material. The EchoVault Portal 2.0 comes by default with the possibility to customize the look and feel to match the Providers identity. In addition the Service Providers are able to easily place customer's logo or other insignia in each customer's respective EchoVault Portal page. This brings the portal closer to the customer further committing the relationship between provider and customer.