Welcome to March 2011 issue of Creanord EchoNEWS. EchoNEWS aims to keep you informed of developments at Creanord and in the fields of SLA assurance, automated Ethernet service delivery and OAM (Operations, Administration and Maintenance).
Element Management Systems are evolving towards complete FCAPS (Fault, Configuration, Accounting, Performance, Security) systems with SLA configurations and reporting. What lies behind this development?
New requirements are emerging from low latency networks
Ultra low latency networks set new standards for delay, frame loss and bandwidth. A growing number of Service Providers are seeking networking platforms that allow them to provide the speed and quality which was previously required only by financial trading but now demanded also by corporate customers that operate in always connected environments. This challenge also provides an opportunity for differentiation and thus increased revenue by enabling Providers to develop services which match customers emerging needs. Technically the move to ultra low latency networks affects not only networking equipment, but also Element Management Systems (EMS) that need to step up to help Providers manage network quality.
In legacy networks, 5 minute average utilization monitoring was seen as a semi-optimal solution but still good enough for the typical service offering. Monthly reports to the customer met the reporting need even though some cross-talk and complaints were heard in CIO meetings. How different it is now when a real time customer portal with per-second reporting capabilities is part of the compulsory feature list in ultra low latency network RFQs.
Element Manager with End-to-End SLA capabilities
For the EMS all this means that granular performance data collection mechanisms are needed. FCAPS system needs to be able to configure SLA objectives along with other service parameters. Furthermore, device oriented reporting must extend to the Circuit or EVC (Ethernet Virtual Circuit) level presentation and the EMS now needs to cope with an increasing number of records being processed every day. If a device in the network is congested you need to know which circuits and SLA's are affected by this so you can take corrective actions immediately and secure the SLA's.
With Creanord EchoVault we are well positioned to help Service Providers with this evolution as today we're already capable of processing billions of records per day. Our analytics is geared towards drilling down into a vast amount of data for highlighting the specific Circuits that require for example more capacity or other modifications in order to meet the SLA objectives. As icing on the cake we deliver off-the-shelf customer portals with Service Providers own look and feel.